Security deposit and insurance policies

The amount of the deposit depends on the duration of the rental contract and on the vehicle type. You can pay the deposit in cash, by Bancontact or by credit card (American Express, Visa or Mastercard). For certain categories of rental vehicles, we only accept credit card. The credit card holder must be present when you collect the vehicle.

Civil Liability insurance is included in the rental price. The deductible (franchise) depends on the vehicle type. We recommend covering this deductible with additional insurance. You will then be responsible for a much lower payment in case of damage. A number of vehicles come with a fixed deductible that cannot be covered.

The Civil Liability insurance is valid within a limited list of countries. Dockx rental vehicles may be used in the following countries: Andorra, Belgium, Bosnia-Herzegovina, Denmark, Germany, Estonia, Finland, France, FYR Macedonia, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Montenegro, the Netherlands, Norway, Austria, Poland, Portugal, Serbia, Slovenia, Slovakia, Spain, Czech Republic, United Kingdom, Sweden and Switzerland.

Are you going abroad? If so, we recommend taking out additional travel assistance insurance. Without travel assistance insurance, repatriation of the vehicle, driver and passengers will not be provided in the event of a breakdown or accident. The lessor will only arrange repatriation of the vehicle if the vehicle needs to be left behind for repair due to a mechanical problem for which the lessor is liable. In case of a breakdown or accident, Dockx will provide telephone assistance 24 hours per day, 7 days per week.

The following damage is also not covered by the Civil Liability insurance:

  • damage to the roof of the vehicle and damage caused by loading;
  • damage resulting from a major error or gross negligence by the lessee or driver (e.g. driving under the influence of drugs or alcohol);
  • damage that was caused intentionally by the lessee and/or driver (e.g. fraud);
  • damage to the goods that you are transporting.

You can take out extra insurance for your cargo or passengers with your insurance broker.