From store to door & more: synergy between hire, removal and logistics activities.
Dockx Group launches a new business concept. This new strategy brings together the total solutions in rental, removal and logistics. To be more specific, this means the launch of a unique service to the market: providing complete logistics services for the omni-channel approach offered by manufacturers and retailers.
Challenges in a rapidly changing logistics landscape
Dockx Group responds to major developments in the logistics and retail world. Mario De Bruyn, commercial director of the Dockx Group: “With the rapid rise of e-commerce, consumers need a large network of collection points outside of city centres. Vehicles are also increasingly being banned from city centres for environmental reasons and to maintain liveable cities. Retailers are therefore required to assume an omni-channel strategy in which it is the consumer himself who chooses the sales, pick-up and payment channels.”
The new focus is on the after purchase logistics for large packages. For example, from offering the consumer the opportunity to personally bring the purchased goods home using a hired vehicle to an A to Z service (transport of goods, assembly and installation) by Dockx.
As part of this concept, the Terbekehofdreef logistics site in Wilrijk serves as a regional distribution centre for Flanders and Brussels. A second regional distribution centre will open in Nivelles at the end of the year, which will be responsible for the Walloon region. Large packages will be stored at these two locations for companies and individuals and later distributed to the local “Dockx Service Shops” in Flanders, Brussels and Wallonia during the night.
Expanding to 30 Dockx Service Shops
The development of a network of “Dockx Service Shops” across Belgium is a further step in this strategy. Customers can hire a vehicle at these locations as well as find a wide range of materials and handy removal boxes. The shops also serve as collection points for large packages. Each shop is also equipped with a small 500 to 3,000m2 warehouse, which allows companies to use them as a local distribution channel.
Tom Nuyts, operational director of the Dockx Group: “We can bring their large items from these small warehouses to the consumers and even assemble them on-site. Customers can rely on Dockx to transport anything they can not carry in their own vehicle. Companies such as Ikea, Mars and Ixina already work with Dockx in this way.”
Within the next 3 years, Dockx plans to launch 12 new collection points with “last mile” delivery services that include hire, assembly and installation services near every market in Belgium.