Hit the road immediately via the app

Registration via the app could not be easier. To create an account, simply enter your personal details, driving licence and ID card details. Make sure you have these documents to hand before you start. Complete your registration by agreeing to the statement of truth and general terms and conditions, and you’re all set to rent your first vehicle via the app.

I’m unable to register, what do I need to do?

If something goes wrong with your registration, contact your nearest Dockx Service Shop, call us on +32 3 830 88 88 or send an e-mail to app@dockx-rental.be. We’re here to help. 

I’ve created an account but I’m unable to log in, what do I need to do?

You can log in with your e-mail address or customer number. If you have forgotten your e-mail address, you can log in with your customer number and vice-versa. If you have forgotten both options, contact your Dockx Service Shop or send an e-mail to app@dockx-rental.be. 

If you have forgotten your password, click the ‘Forgot password?’ link. Enter your e-mail address and we will send an e-mail within a few minutes that can be used to create a new password. 

My driving licence has expired, what do I need to do? 

It is not possible to register using an expired driving licence. You can proceed with your registration as soon as you have received a new, valid driving licence. 

If you have already registered and your driving licence has expired since, send a photo of the front and rear of your new driving licence to app@dockx-rental.be and we will update your profile. 

Please note: it is your responsibility to notify us of any changes to your customer profile. In certain cases, if we do not hold the correct details, we will not be able to charge for extra costs if there are any problems with your account or rental.  

My driving licence or ID card has been stolen, what do I need to do? 

It is not possible to register if you do not have a driving licence or ID card. Documents issued by the police cannot be accepted. You can proceed with your registration as soon as you have received your new official documents. 

You can pick up the vehicle in the car park of one of our 15 Dockx Service Shops, at one of our partners or at an unattended location. Simply view our pick-up point here and pick up your vehicle from the location closest to you. 

The Dockx App uses set locations. The vehicle must be returned to the pick-up point at the end of the rental. 

The shared key allows several people to pick up and drive the rented van. The shared digital key ensures smooth cooperation without complicated logistics.

How does the shared key work?

1. Add drivers to your business account: In the app, under 'Driver overview', you can add different drivers to your business account. This allows you to easily assign a driver from this list when making a reservation.
   If the driver himself does not yet have an account, he will receive an invitation via e-mail to create his own account in the app. This private account will then be linked to the business account.
    
2. Make your reservation: Reserve a vehicle via the Dockx Rental app.
    
3. Choose drivers for your reservation: During the reservation process, you can choose an already linked driver from the list or invite a new driver. This driver will then be added to the reservation.
    
4. Set off carefree with your vehicle: The added drivers can each use their private account to pick up the vehicle (with the digital key), drive the vehicle and return it.

You can simply lock and unlock the vehicle using your smartphone. To do so, click the ‘Lock vehicle’ and ‘Unlock vehicle’ buttons on the screen for your current rental. 

Do I need a key?

• Is the vehicle equipped with a start/stop button? You do not need a key. Simply press the start/stop button to start your trip. 
• If the vehicle is not equipped with a start/stop button, you can find the key in the glove compartment. Don't forget to put the key back in the glove compartment after your rental. 

The rental price includes:

• Civil liability insurance
• Free mileage depending on the rental period.
• 24/7 assistance and, depending on the situation, breakdown assistance within Europe.
• Assistance, towing service and limited breakdown assistance. Breakdown assistance is only included if a technical fault occurs to the vehicle. For faults caused by the renter, a supplement will be charged for roadside assistance, depending on the location and time of the roadside assistance. 

Not included in the rental price: 

• Fuel: you will always set off with a full tank of fuel (a fuel card is only present in the vehicle for the hourly rental module) and you must always return the vehicle with a full tank of fuel. If you fail to do so, the price to fill the tank will be added to your final invoice. 
• Additional insurance chosen by the renter.
• Deposit: the amount is based on the duration of the contract and differs per vehicle type.
• Any extra costs for cleaning the vehicle. This cost will only be charged if you return the vehicle in a poor state or if you smoked in the vehicle. 

Everyone over the age of 21 with a valid driving licence and a Belgian mobile number can use the app. Your smartphone will act as your key to open the vehicle. As such, your reservation will only work on your own smartphone. 

Unfortunately, you cannot do this via the app. If you’d like to obtain packaging materials or moving equipment before you rent your vehicle, you can order online via www.dockx-boxes.be. Orders placed before 13:00 will be delivered the next working day.