Depart in your delivery or moving vans 24/7 via the app

Registration & reservation:

• Open or download the free app via the App Store or Google Play Store. 
• Register quickly and easily or log in. Enter your personal details, choose a password, and take photos of your driving licence and identity card. You can log in using your email address or customer number.  
• Book your vehicle securely online via your smartphone. Choose the desired location, date, vehicle, additional insurance, and pay online. 

Before departure: 

• Please pay the deposit if you have not already done so when making the reservation.
• Simply start the rental from the home screen. 
• Accurately carry out the damage assessment by taking four side shots and leave without any worries.
• Receive the contract digitally in your mailbox. 
• Open the vehicle using your digital key in the app; you must turn on your Bluetooth and location permissions for this. 
• Start the vehicle by pushing the start/stop button or by using the key found in the vehicle’s glove compartment. 

End of the rental: 

• After the rental, refuel the vehicle and leave it in a clean state to avoid additional costs.
• Return the vehicle to the same place after use. 
• Add any new damage to the damage register. 
• Pay. Let us have your account details so we can refund any outstanding deposit amounts or pay the outstanding amount straight from the app. 
• Receive your invoice by email immediately after your rental. 

Reservation: 

• Reserve your vehicle securely online via the Dockx Rental website. Choose the option Via App and select the desired location, date, vehicle, additional insurance, and pay online.

Before departure:

• Open or download the free app via the App Store or Google Play Store. 
• Log in to your account and complete your registration as needed. Add photos of your driving licence and identity card. You can complete your details in advance so that you do not lose any time on the day of transport. 
• Pay the deposit before picking up the vehicle. 
• Simply start the rental from the home screen. 
• Accurately carry out the damage assessment by taking four side shots and leave without any worries.
• Receive the contract digitally in your mailbox. 
• Open the vehicle using your digital key in the app; you must turn on your Bluetooth and location permissions for this. 
• Start the vehicle by pushing the start/stop button or by using the key found in the vehicle’s glove compartment. 

End of the rental: 

• After the rental, refuel the vehicle and leave it in a clean state to avoid additional costs.
• Return the vehicle to the same place after use. 
• Add any new damage to the damage register. 
• Pay. Let us have your account details so we can refund any outstanding deposit amounts or pay the outstanding amount straight from the app. 
• Receive your invoice by email immediately after your rental. 

A Pick-up Point is a retailer's car park or an unmanned location where you can hire a delivery or removal van 24/7 using a fully contactless system, via the Dockx app. At these locations, the rental process runs completely digitally and without the intervention of a Dockx employee. So you can get on the road in your vehicle even faster.

A Dockx Service Shop is a manned location where you can rent the complete range of vehicles during opening hours. Our Dockx employees will help you with the entire rental process. At these locations you can also purchase your moving materials or pick up a package.

You can also collect a delivery or removal van from our Dockx Service Shop 24/7 with your digital key via the app.