Do you have a question about your car rental? You can find answers to the most frequently asked questions here. You didn't find an appropriate answer? Chat with us or contact your Dockx Service Shop.
Add any extras: additional driver, moving materials or a larger vehicle.
Pay online or in the shop.
Receive your confirmation and collect your vehicle at the agreed time.
Book in advance — weekends, holiday periods and end of month, vehicles fill up quickly. Want to rent for half a day? Call your Dockx Service Shop the same day to check availability.
The rental price at Dockx Rental always includes: third-party liability insurance, a number of free kilometres depending on the vehicle type and rental period, and 24/7 roadside assistance in Europe.
Included:
Third-Party Liability Insurance (TPL)
Free kilometres (the number varies depending on vehicle type and period)
24/7 roadside assistance and assistance in Europe — only in case of technical defect of the vehicle
Not included:
Fuel: you depart with a full tank and return the vehicle full. If you don't return it full, we will refuel at the daily rate and charge this to your final invoice.
Security deposit: the amount varies depending on vehicle type and rental period.
One Way Service: returning the vehicle to another location costs €50 (incl. VAT).
Additional driver: €19.97 (incl. VAT) per additional driver.
Additional excess waiver (optional).
Extra cleaning costs: only charged if the vehicle is returned in poor condition or if smoking has occurred.
Renting outside peak periods is cheaper. For delivery vans and moving vans, weekdays (Mon-Fri) and rental periods of 5 consecutive days are the most cost-effective choice.
By vehicle type:
Private cars: most competitive rates for weekly and monthly rentals.
Motorcycles: most competitive rate for weekly rental.
Peak periods — when vehicles also fill up faster: weekends, holiday periods and last week of the month. There are also regular promotions on mid-week rental of delivery vans and moving vans.
Can I rent a vehicle on a Sunday or a public holiday?
Yes. Dockx Service Shops are closed on Sundays and public holidays, but you can pick up the vehicle the evening before between 17:30 and 18:00 at your Dockx Service Shop. You pay the same price and have the vehicle for one extra evening.
Yes. Cancellation is free of charge up to 48 hours before departure; extension is arranged on site at your Dockx Service Shop.
Extension: you can only extend a rental period at the Dockx Service Shop where you picked up the vehicle — telephone extension is not possible. You receive a new rental agreement and the deposit is adjusted. Without a valid contract, you are not insured.
Cancellation: free until 48 hours before your departure. If you cancel within this timeframe, we will charge a cancellation fee of €75. Contact your Dockx Service Shop to cancel.
Yes. At Dockx Rental, you can rent moving materials alongside the vehicle, add an additional driver or upgrade to a larger vehicle. Some extras can be requested at the Dockx Service Shop.
Bookable online:
Moving materials (boxes, hand trucks, moving blankets, packing tape)
You can book on dockx.be up until the day of your departure, but booking in advance is highly recommended, especially weekends, during holidays and end of month. During these periods, vehicles fill up quickly.
Via the Dockx app you book a Mini Van, Mega Van or Easy Box 24/7, and you open the vehicle with your smartphone as a digital key. You don't need to visit a Service Shop, but the same vehicles can also simply be booked online or at a Service Shop.
