Do you have a question about your car rental? You can find answers to the most frequently asked questions here. You didn't find an appropriate answer? Chat with us or contact your Dockx Service Shop.


Can I drive a Dockx rental vehicle in a Low Emission Zone (LEZ)?

Yes, you can drive almost all Dockx rental vehicles in a Low Emission Zone (LEZ). Classic cars are the only exception — an exemption must be requested in advance from the relevant authorities. Dockx Rental can do this for you at a cost of €50, which will appear on your invoice. Don't inform us? Then the fee will be charged directly to you.

A Low Emission Zone (LEZ) is a defined area where certain vehicles cannot drive or can only drive under certain conditions. LEZ zones are active 7/7 and 24/24 and are indicated by special traffic signs.

Current information per city:

  • Antwerp: www.slimnaarantwerpen.be/lez
  • Brussels: lez.brussels
  • Ghent: stad.gent/lez

Note: other cities and municipalities may introduce a LEZ in the future or tighten existing zones. Always check the most current rules before you leave.

Road sign entry and exit LEZ

You can recognise a LEZ when entering and leaving the zone 

These signs warn you when you are approaching a LEZ

Traffic sign LEZ

Dockx vehicles 
You can enter and leave the LEZ with all Dockx vehicles except our classic cars. An exception must be requested from the respective authorities for all classic cars that you rent from Dockx Rental. If you want to cross through the LEZ, you can ask Dockx Rental to take care of this for you. The cost (€50) will appear on your invoice.

If you do not inform Dockx Rental, any fine resulting from this will be charged directly to you.

The above information reflects the current situation (dated 09/2019). There is a chance that other municipalities will also introduce or make the LEZ zones stricter in the future. Under no circumstances can Dockx Rental be held responsible for the fact that the abovementioned information is no longer up-to-date and Dockx Rental will always apply the most recent laws and regulations. It is the client's responsibility to obtain further information on the basis of the information above.

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What is the environmental fee at Dockx Rental?

Per rental agreement, we charge an environmental fee. This covers costs resulting from tyre wear, waste oil disposal and other legal technical obligations for the rental company. The amount is shown in your reservation summary.

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