Do you have a question about your car rental? You can find answers to the most frequently asked questions here. You didn't find an appropriate answer? Chat with us or contact your Dockx Service Shop.


What driving licence do I need to rent a truck?

To rent a truck at Dockx Rental, you need a valid driving licence C AND a valid medical fitness certificate (category C or higher). This certificate is valid for 5 years and is obtained after a medical examination. If your fitness certificate expires, your licence C is no longer valid either.

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Is the mileage charge included when renting a truck?

Yes, partially. In Belgium, for trucks with a maximum authorised weight (MAW) exceeding 3.5 tonnes, a kilometre charge applies on motorways and certain regional and municipal roads.

At Dockx, the kilometre charge is included in the rental price for rentals shorter than 5 days — on a flat-rate basis. For rentals of 5 days or more, actual costs are passed on.

An OBU (On-Board Unit) is installed in all Dockx rental trucks. Make sure the green light is on when leaving — this confirms the OBU is active. Red light? Inform Dockx immediately and don't continue.

For the Netherlands and Germany, you must purchase a Eurovignette yourself at the border.

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Do I need a driver card and digital tachograph to drive a truck?

Yes. Drivers with driving licence BE, C, CE, D or DE must hold a digital driver card. All Dockx rental trucks are equipped with a digital tachograph. More information and the driver card application form can be found at www.digitach.be. 

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What are the rules regarding cargo and axle load for a truck?

In addition to the maximum authorised weight (MAW), authorities also check axle loads. Distribute your cargo as evenly as possible in the centre of the vehicle — this avoids exceeding authorised axle loads. An overloaded vehicle can result in heavy fines.

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