Do you have a question about your car rental? You can find answers to the most frequently asked questions here. You didn't find an appropriate answer? Chat with us or contact your Dockx Service Shop.


Are you going abroad with the rented vehicle?

Take your rented car on the road in Europe without a care. Before leaving, be sure to check the traffic rules, environmental legislation, and other local traffic information. When you rent a vehicle, we gladly offer you advice for a carefree drive through Europe. For more information, you can also visit the VAB website.

If you drive abroad, we recommend that you secure additional travel assistance insurance. Without travel assistance insurance there is no repatriation of the vehicle, the driver or other passengers in the event of a breakdown or accident. Dockx Rental only provides repatriation of the vehicle if it must be left behind for repairs in the event of a mechanical problem that falls under the liability of Dockx Rental. In the event of a breakdown or accident, Dockx provides telephone assistance 24 hours per day, 7 days per week.

Dockx rental vehicles can be used in the following countries: Andorra, Belgium, Bosnia-Herzegovina, Denmark, Germany, Estonia, Finland, France, North Macedonia, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Montenegro, the Netherlands, Norway, Austria, Poland, Portugal, Serbia, Slovenia, Slovakia, Spain, Czech Republic, United Kingdom, Sweden and Switzerland.

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How many kilometres are included in the rental price?

A number of kilometres are included in the rental price for free. The quantity depends on the rental period and type of vehicle. Inquire about the fees per extra kilometre in your Dockx Service Shop or view them on the website. When making an online reservation, you always get an overview of the free kilometres and the cost price per extra kilometre.

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Is fuel included in the rental price?

Fuel is not included in the rental price. You always leave with a full tank of fuel and return the vehicle with a full tank. If this is not possible, we will refuel the car for you at our pump. The price of the refuelling (at current day price) is added to your final invoice.

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